Information we collect and why we collect it

When you submit an enquiry with us, we will collect and store the following pieces of information.

  • Name
  • Company
  • Email address
  • Telephone Number
  • Details of your enquiry
  • Your IP Address

This data is currently stored in an identifiable fashion in our local network, on our premises of work.

We store this personal information to allow us to process your enquiry. Your information is never passed to a 3rd party unless specifically requested by you in relation to work that we undertake for you. Your information will be stored as part of the Google Apps application, details of which you can find below.


Google Analytics

This site uses Google Analytics (GA) to track your interaction with this site. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor.

GA makes use of cookies, details of which can be found on Google’s developer guides.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.


By submitting your details via an enquiry on our website, you give us permission to contact you in future regarding any services that we feel may be of interest to you.

Any forms submitted on this website are sent via SMTP. Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.

As part of the Google Apps privacy policy, information that is sent to us via SMTP, may be also stored with Google – you can see their privacy policy here

Email Newsletter

If you choose to join our email newsletter, the email address that you submit to us will be forwarded to MailChimp who provide us with email marketing services. We consider MailChimp to be a third party data processor. The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems.

Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.

While your email address remains within the MailChimp database, you will receive periodic newsletter-style emails from us.

Data Breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.


Cookies are small pieces of information that are stored by your browser on your computer. Our cookies do not contain any personally identifying information; Most Browsers automatically accept cookies, but you can usually change your browser to prevent that.

Third Parties

We will not pass or sell your information to any third party companies, without your explicit consent.

Data Controller

The data controller of this website is: TILT Media Ltd . Innovation Centre Medway . Rochester . Kent . ME5 9FD

You have a right to access the personal data that we hold on you. Should you wish to see a copy, or request to be deleted, please email

Data Protection Officer

Peter Vinnicombe, Director
Telephone: 01622 933 318

Changes to this Privacy Policy

This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates are mentioned in the change log below.

  • 7th March 2018 – Added details of 3rd Party Data Processors

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